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What working with an agency should feel like.

Author:

April Ford

Now it's time for your first call, the discovery. No stupid questionnaire is sent by her. No handoff to a junior. A meeting with just one person, a senior, and the business owner. She's already reviewed your accounts. Already know’s your industry. Already has ideas before you've said a word.

Now it's time for your first call, the discovery. No stupid questionnaire is sent by her. No handoff to a junior. A meeting with just one person, a senior, and the business owner. She's already reviewed your accounts. Already know’s your industry. Already has ideas before you've said a word.

It's been a big decision.

Now it's time for your first call, the discovery. No stupid questionnaire is sent by her. No handoff to a junior. A meeting with just one person, a senior, and the business owner. She's already reviewed your accounts. Already know’s your industry. Already has ideas before you've said a word.

The meeting's detailed.

The meeting's detailed, but you walk away feeling good because she gets your business, your problem, and she's confident she's got the solution.

What next?

She puts together a detailed strategy in collaboration with her team leaders. She presents it herself. By that point, the team's already started the work. Speed of execution is a priority. They build the creative, write the ad copy, set up the campaigns. You don't have to worry about any of that. You just need to review it when it's ready to proof.

She thinks about the small stuff.

She thinks about the small stuff, not the obvious clickbait marketing trends. Things like a pinned heading to avoid unwanted clicks, an image that reflects the diversity of your audience, and whether that conversion is actually a conversion.

And the team?

Specialists, working in unison. A well-oiled machine, with detailed processes and absolute dedication. She gives you advice. Sometimes it's not what you want to hear, but you know it comes from a place of care and experience, because she's taken the time to actually understand you.

She creates the reports.

Customises them to suit. Make’s sure all campaigns are all working together. Values understanding the overarching strategy of the business, not just the channel. She is accessible. Responsive. And so is her team.

The first month rolls by.

You catch up to chat. She makes you think. She asks questions and looks at things differently to others. She tries new ideas. Some work really well, some don’t. But that is ok, because you know you have to take a risk to see if you can improve your results.

You feel like she gets it.

Because she does.

The meeting's detailed.

The meeting's detailed, but you walk away feeling good because she gets your business, your problem, and she's confident she's got the solution.

What next?

She puts together a detailed strategy in collaboration with her team leaders. She presents it herself. By that point, the team's already started the work. Speed of execution is a priority. They build the creative, write the ad copy, set up the campaigns. You don't have to worry about any of that. You just need to review it when it's ready to proof.

She thinks about the small stuff.

She thinks about the small stuff, not the obvious clickbait marketing trends. Things like a pinned heading to avoid unwanted clicks, an image that reflects the diversity of your audience, and whether that conversion is actually a conversion.

And the team?

Specialists, working in unison. A well-oiled machine, with detailed processes and absolute dedication. She gives you advice. Sometimes it's not what you want to hear, but you know it comes from a place of care and experience, because she's taken the time to actually understand you.

She creates the reports.

Customises them to suit. Make’s sure all campaigns are all working together. Values understanding the overarching strategy of the business, not just the channel. She is accessible. Responsive. And so is her team.

The first month rolls by.

You catch up to chat. She makes you think. She asks questions and looks at things differently to others. She tries new ideas. Some work really well, some don’t. But that is ok, because you know you have to take a risk to see if you can improve your results.

You feel like she gets it.

Because she does.

The meeting's detailed.

The meeting's detailed, but you walk away feeling good because she gets your business, your problem, and she's confident she's got the solution.

What next?

She puts together a detailed strategy in collaboration with her team leaders. She presents it herself. By that point, the team's already started the work. Speed of execution is a priority. They build the creative, write the ad copy, set up the campaigns. You don't have to worry about any of that. You just need to review it when it's ready to proof.

She thinks about the small stuff.

She thinks about the small stuff, not the obvious clickbait marketing trends. Things like a pinned heading to avoid unwanted clicks, an image that reflects the diversity of your audience, and whether that conversion is actually a conversion.

And the team?

Specialists, working in unison. A well-oiled machine, with detailed processes and absolute dedication. She gives you advice. Sometimes it's not what you want to hear, but you know it comes from a place of care and experience, because she's taken the time to actually understand you.

She creates the reports.

Customises them to suit. Make’s sure all campaigns are all working together. Values understanding the overarching strategy of the business, not just the channel. She is accessible. Responsive. And so is her team.

The first month rolls by.

You catch up to chat. She makes you think. She asks questions and looks at things differently to others. She tries new ideas. Some work really well, some don’t. But that is ok, because you know you have to take a risk to see if you can improve your results.

You feel like she gets it.

Because she does.

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